Frequently Asked Questions
Answers to the questions we hear most. Need more help? Contact us or message us on Email.
Kumbh Amrit
What is Kumbh Amrit?
Sacred Godavari Jal, collected with reverence in Nashik during the holy Kumbh and sealed for use in home puja and rituals.
Is it free? Why am I charged ₹87?
The bottle itself is free. You pay only ₹87 towards courier, packaging and handling, and that charge applies to each bottle you order — so 2 bottles are ₹87 × 2, and so on. Your exact total is shown in the cart and again at checkout before you confirm. There are no other charges.
Can I drink Kumbh Amrit?
No. Kumbh Amrit is intended for puja and ritual use only. It is not for drinking.
How many bottles can I order?
You can order up to 50 bottles in a single order. The courier & packaging charge applies to each bottle. Limits apply automatically at checkout.
Orders & Payment
How do I pay?
We currently offer Cash on Delivery (COD) — you pay at your doorstep when the order arrives. See our COD Policy.
Can I order without creating an account?
Yes — checkout as a guest. Keep your mobile number handy; it is used to confirm and track your order.
Shipping & Delivery
How long does delivery take?
Orders are usually dispatched within 2–3 business days and delivered in 4–10 days depending on your location. See Shipping & Delivery.
How can I track my order?
Use the Track Your Order page with your Order ID.
Returns, Refunds & Cancellation
Can I cancel my order?
Yes, before dispatch. See our Cancellation Policy.
What if my order arrives damaged?
Contact us with photos within the window described in our Return & Refund Policy and we will make it right.
Product Usage
How should I use Kumbh Amrit?
For abhishek, sankalp and sanctifying your puja space. It is not for drinking. See the product page for details.
Contact
How do I reach SANATAANI?
email support@dev.sanataani.com or use the Contact Us page.